Terms of service

We are pleased to welcome you on our website www.alinessence.be (hereafter the “Website”). 

We are doing our best to ensure as much as possible that the information published on this Website is accurate and up-to-date. We reserve the right to correct the content of such information at any time and without notice. We can however not guarantee that the information made available on this Website is accurate, precise and exhaustive. Therefore, we will not be liable for:

- any imprecision, inaccuracy or oversight with respect to any of the information available on the Website;

- any damage resulting from a fraudulent third partyintrusion causing a modification of the information available on the Website;

- and more generally, any direct or indirect damage, whatever the cause, origin, nature or consequences, caused by anyone’s access to the Website, or the impossibility to access it, the use of the Website and / or any credit attributed to any information coming directly or indirectly from the latter. 

The present general terms and conditions of sale exclusively govern the sales of products offered on the Website. They are systematically available on this Website by the buyer when the order is registered.

 

Consequently, the placing of an order implies the buyer's adherence to these general terms and conditions of sale to the exclusion of any other conditions.

Website editor

Alinessence
by Sencha SRL

Avenue van Beesen 25

1090 Brussels
Belgium
T: +32 (0) 484 65 64 06
VAT: BE 0672.554.844

Website host

This Website is hosted by wix

www.wix.com

Data protection

Alinessence (Sencha SRL) obviously complies with the obligations of the law of 11 December 1998 on the protection of privacy. You have the right to access, rectify and delete data relating to you, and you can exercise this right by sending us an email (alinessence@gmail.com), or a letter addressed to Customer Service Alinessence (Sencha SRL) - 25 avenue Van Beesen - 1090 Brussels, Belgium, by mentioning your last name, first name, full address.

Offers and prices

Promotional offers are only valid within the double limit of the validity period of the offer concerned and available stocks.

The prices appearing on this Website are indicated in euros all taxes included, excluding participation in delivery costs (see “Delivery”), and are subject to change throughout the year, it being understood that the products ordered are invoiced at the applicable prices when the order is registered. Shipping costs amount to € 3.50 for a delivery in Belgium and Luxembourg, and € 4.50 for a delivery in France.

The products remain the entire property of Alinessence until full collection of the price by Alinessence.

Prohibition of sales outside the network

Our products may only be sold through our own distribution networks. Therefore, any sale and any purchase or gift giving of our products for the purpose of resale outside of these networks, including among others on websites, is prohibited and, irrespective of any trademark or brand infringement or damage to the integrity of the products, can engage the civil and, as the case may be, criminal responsibility of the persons concerned.

Your order 

When confirming your order by clicking on the "Finish" button, you declare that you accept your order as well as all of these general terms and conditions of sale. Your order willthen be processed by our Customer Service.

Upon registration of your order, a detailed acknowledgment of receipt thereof will be sent to your e-mail address. This acknowledgment of receipt will specify the exact amount invoiced and the delivery terms of your order. You agree that our order registration systems constitute evidence of the nature of the agreement and its date.

However, we reserve the right to cancel any order from a customer with payment arrears or with whom there is a dispute relating to the payment of a previous order, or for any other legitimate reason including the abnormal nature of the order.

Availability of the products

Our product offers placed on the Website are only valid within the limit of available stocks. In case a product becomes unavailable after placing your order, we undertake to inform you within 8 days and to indicate the waiting period for receipt of this product. If you wish, you can request the cancellation or exchange of your order by calling us at +32 484 65 64 06 or by contacting us by e-mail alinessence@gmail.com.

Payment

Depending on your order, Alinessence (Sencha SRL) can offer you one or more of the following payment methods: payment on order by bank card, Bancontact / Maestro or PayPal, deferred payment by bank transfer.

Payment is made in accordance with the payment method authorized by the commercial offer concerned. Online payment by bank card or Bancontact / Maestro is completely secure. The entire transaction is directed in encrypted mode to a bank validation server in SSL mode (Secure Socket Layer). You can then make your purchases safely.

In return for our commitments, we kindly ask you to respect the payment terms we offer you.

All invoices are payable at Alinessence's head office (Sencha SRL). Failure to pay by the due date triggers a reminders procedure. Thefirst reminder is free of charge. Administrative costs of € 5.00 for the second reminder will be automatically charged to the customer without prior notice. The costs of formal notice will amount to € 15.00. In the event of payment default, Alinessence (Sencha SRL) will also be entitled to claim, automatically and without prior notice, a lump sum indemnity equal to 20% of the amount invoiced, with a minimum of € 20.00, as well as default interest at the rate of 12%, without prejudice to the right to claim the reimbursement of judicial costs, in accordance with the provisions of the Belgian Judicial Code.

Personal data collection and processing policy

See “GDPR” on the website www.alinessence.be.

Delivery

Our sales and prices are intended from Brussels, Belgium. The products can be delivered in Belgium, Luxembourg and France, in accordance with the address of your choice as indicated during the ordering process. It is your responsibility to provide us with all the exact details necessary for the proper delivery of your order. You will be delivered within an average of 8 working days from the receipt of your order form and your payment by Alinessence.

Reimbursement

If your product does not meet your expectations, you can send it back in its original packaging, in perfect condition, within 14 days of receipt, indicating the reason for the return to Alinessence (Sencha SRL), 25 avenue Van Beesen, 1090 Brussels, Belgium. We undertake to exchange it or, if you wish, to reimburse it by bank transfer within 14 days of its receipt by us as follows:

- The package is returned without having been opened: we will reimburse the order and any shipping costs;

- The product is returned at your own will: we will reimburse the price of the product and any shipping costs, the return costs remaining your responsibility;

- The product is returned due to our own responsibility: we will reimburse you for the product, any shipping and return costs.

Liability

Alinessence (Sencha SRL) cannot be held liable for the non-performance of the contract concluded in the event of stock shortage or unavailability of the product, in case of force majeure, disruption or total or partial strike, in particular concerningpostal services, transporters and / or telecommunications providers. Alinessence (Sencha SRL) will not incur any liability for any indirect damage, loss of exploitation, loss of profit, loss of chance, damages or costs.

Alinessence (Sencha SRL) reminds that in application of article 1124 of the Belgian Civil Code, non-emancipated minors are unable to contract. Therefore, orders meant for minors must be placed by the person responsible for parental authority. In the event of accidental collection of personal data relating to a minor, the person responsible for parental authority has the capacity to object to their conservation and / or transmission to third parties.

Intellectual property

In accordance with the applicable laws governing the ownership of intellectual property rights or other similar rights, this Website and all the elements, brands, trademarks, drawings, models, logos, graphics, etc. found on this Website as well as their compilation are the exclusive property of Alinessence (Sencha SRL), the latter granting no license nor any right other than the right to consult the Website.

The reproduction or use of all or part of these elements is only authorized for the exclusive purposes of information for personal and private use, any reproduction and any use of copies made for other purposes is expressly prohibited. Any other use constitutes counterfeiting and shall be sanctioned, unless prior written authorization from Alinessence.

Applicable law / Jurisdiction

This contract is subject to Belgian law. In the event of a dispute, the French-speaking courts of Brussels shall have sole jurisdiction.

Modification of the general terms and conditions of sale

Taking into account the possible developments of the Website, Alinessence reserves the right to adapt or modify these general terms and conditions of sale at any time. New general terms and conditions of sale will be, as the case may be, communicated to the customer online and will be applicable only to sales made after the modification

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